In practice
Cafe2U is one of the world's largest mobile coffee franchise networks. The app sits at the centre of customer ordering, franchisee operations, and head office reporting. The product has to know the customer, the franchisee, and the office at once.
Customer service AI that does not make things worse
The internet is full of support bots that invent refund policies. We build the opposite: support AI that knows what it does not know, escalates well, and learns from every conversation.
What that looks like
- Grounded answers: every response backed by your knowledge base with citations.
- Honest deferrals: the system says "let me get a human" before it makes something up.
- Seamless handoffs to Zendesk, Intercom, Salesforce, or your existing CRM.
- Conversation analytics: what topics are spiking, where users get stuck, what content is missing.
- Tone and brand alignment: your voice, not a generic chatbot personality.
- 24/7 availability with full Australian Privacy Act compliance.